Too often, the debate around AI in expert firms such as accounting, tax, legal, HR and insurance is framed around replacement. Will AI take over junior roles? Will it make people redundant? We believe that view is short-sighted. Entry-level positions have always been the foundation for developing expertise. Without them, firms risk weakening the very talent pipeline that secures long-term success.
AI should not push people aside. Done right, it can guide, support and coach the next generation of professionals. It can help juniors learn faster, while keeping seniors in control and ensuring the quality of advice that goes out to clients. That is why we are introducing Coaching Mode.
Even when firms are ready to adopt AI, many hesitate to let juniors use it. The concern is simple: what if they accept every AI suggestion without thinking? What if they send advice to a client without proper review? That hesitation slows adoption. Firms want juniors to get hands-on experience, but without compromising the quality of service clients expect.
When juniors use the Inbox Agent in their daily email work, Coaching Mode provides an extra layer of guidance. It detects whether a client query is simple or complex: straightforward questions can be answered right away, while complex ones are routed for senior review.
This means:This is just the beginning. With the Architect Space set up by subject-matter experts, juniors can query the firm’s knowledge directly and follow the AI’s reasoning step by step. This helps them prepare more qualitative advice before taking it to a senior for review. The result is self-coaching in action: juniors arrive at their senior’s desk with a better-prepared answer, backed by the firm’s expertise and reasoning, saving time for both sides and speeding up learning in the process.